FAQ

The FAQ section on our website contains answers to the most frequently asked questions about our products/services, as well as information regarding customer service and procedures for using our platform.

Monday and Friday:
Our consultants are available to assist you from 7:00 a.m. to 3:00 p.m. During these hours, you can contact us directly by phone. Our team is ready to answer your questions, provide support, and offer the help you need.

Tuesday, Wednesday, and Thursday:
On these days, we work from 7:30 a.m. to 3:30 p.m., giving you set hours to reach our Customer Service Office. During this time, our dedicated consultants are available to provide support, answer your questions, and help resolve any issues related to our products and services.

Yes, to make purchases on our platform, you need to have an account. Registration gives you access to the full functionality of our shopping platform and provides many benefits.

With an account, you can enjoy various privileges, including access to our promotions and discount programs. In addition, registration makes shopping more convenient, as you don’t have to enter your details every time you place an order. Your information is saved, which speeds up the purchasing process and makes using our platform easier.

To register on our platform, start by clicking the “Create Account” button located at the top of the page. This will take you to the registration form. Fill in all the required fields in the form, including essential information such as your first name, last name, email address, and password. Make sure you provide accurate details to ensure smooth use of our platform. Once the form is completed, confirm your details by clicking the “Register” button. At this point, your account will be created, and you’ll be able to use all the features available on our platform.
If you forgot your login details, go to the “Log In” section, click on “Forgot password?”, enter the email address you used to create your account, and then click “Reset password.” You will receive an email with instructions and a new password.

If you need support or advice in choosing a product, feel free to contact us in the way that’s most convenient for you. We are ready to provide comprehensive assistance so you can make an informed decision.

You can reach us by phone at +48 503 760 424. Our customer service team will be happy to provide you with all the information and advice regarding our product range.

Alternatively, if you prefer email, write to us at sklep@eko-higiena.com
. Describe your needs or questions about the products, and our specialists will respond with the necessary assistance.

You have three convenient options to place an order:

Sales platform (preferred option):
The easiest and fastest way to place orders is through our sales platform. After logging into your account, you can browse products, add them to your cart, and make payments online. It’s a simple way to order without leaving your home.

By phone:
If you prefer to talk to us directly, you can contact our customer service team at +48 503 760 424. Our consultants are ready to guide you through the ordering process, provide product information, and answer any questions you may have.

By email:
Another option is to place an order by sending an email to sklep@eko-higiena.com
. In your message, please include order details such as products, quantities, and any specific preferences.

We offer discounts to our registered customers, which can reach up to 20% depending on the order amount. These are special benefits we’ve prepared for our loyal customers to reward their trust and commitment.

If you are a registered customer, you will be able to take advantage of our discount thresholds. Detailed information about the available discounts and their values can be found in the dedicated section called “Discount Thresholds.” There, you’ll find a clear explanation of the conditions required to receive a specific percentage discount based on your order value.

To make the payment process easier for our customers, we offer several convenient options:

Przelewy24: You can use the Przelewy24 system, which enables fast and secure online payments.

Prepayment (bank transfer before shipping): This option allows you to transfer the payment to our bank account before the ordered goods are shipped.

Cash on delivery: If you choose this option, you will pay the courier in cash upon delivery of your order.

Orders shipped in cartons: These are usually prepared and dispatched within 1 business day from the time the order is placed. This allows us to deliver your products quickly and efficiently.

Orders shipped on pallets: For larger orders, processing may take a little longer. Typically, palletized orders are prepared and dispatched within 2 business days after the order is placed. This ensures proper preparation and secure packaging for transport.

Please note that processing times may vary depending on the specifics of your order. In every case, our team makes every effort to ensure timely processing and fast, reliable delivery of your products.

If you decide to cancel your order, you can do so only before it has been processed. To cancel, please contact us immediately.

The most convenient way is to reach our customer service team by phone at +48 503 760 424 or by email at sklep@eko-higiena.com
. Our representatives are available to assist you with the cancellation process and provide any necessary information.

Please note that once an order has been processed, cancellation may be more difficult. That’s why we recommend contacting us as soon as possible after placing your order so we can take the appropriate steps.

To check your purchase history, log in to your account on our platform. Once logged in, go to the section called “Order History.”

Yes, it is possible to pick up your order in person at our company’s headquarters. Our warehouse is open from 8:00 AM to 3:00 PM. If you prefer personal pickup, we will be happy to assist you during these hours.

The shipping cost for one carton is PLN 29.90 net, which is the standard fee per carton. We also offer a free delivery option, available when your order reaches the required value. For more details about the conditions for free delivery, please refer to the “Delivery Terms and Costs” section on our platform.

Yes, we are pleased to inform you that we also offer international shipping for our products.

For orders outside Poland, shipping costs are determined individually. To learn more about the shipping fees and other details regarding international orders, we encourage you to contact us. Our customer service team will be happy to provide precise information and adjust the shipping costs to the specific delivery conditions abroad.

On the day your order is shipped, you will receive a confirmation email from us. This message will include information about the carrier and your tracking number. With these details, you’ll be able to track the status of your shipment.

To track your shipment, simply use the information provided in the confirmation email. Visit the carrier’s website and enter the tracking number to follow the delivery status.

If you have any questions or need additional assistance with tracking, you can always contact our customer service team.

If you haven’t found the answer to your question, please contact us by phone or email.

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